The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.
We do standard 15 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments
Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse, however you will generally be asked to make an appointment with your Doctor to follow up.
Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.
Emergency Phone calls will be forwarded directly to the Doctor; however it is unsafe to consult on an illness over the phone. In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the receptionist. If you require nursing advice you may be directed to an experienced practice nurse.
The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.
A transfer of medical records request letter will be provided to you after your first consult with the doctor. This can then be provided to your previous practice/ doctor.
As long as you have a pathology request form from your GP, you do not need to make an booking, just visit the practice and see the onsite pathology collectors.
Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.
Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter.
If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the VIC Health Services Commissioner on 1300 582 113.