Frequently Asked Questions

Do I have to make an appointment or can I just walk in?

The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.

Do I need a long consultation?

We do standard 15 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments

How are diagnostic test results managed?

Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse, however you will generally be asked to make an appointment with your Doctor to follow up.

Can I call the clinic to discuss my results?

It is generally recommended to make an appointment with the doctor to discuss your results in detail. However, our nurses are able to briefly advise of your results during results time.

Results time is Monday to Friday 1.45pm-2.30pm.

Please call the clinic on 9699 8044 during this time and the nurse will briefly discuss your results with you and/or advise whether your doctor would like you to make an appointment to discuss your results in more detail.

How can I obtain a repeat prescription or repeat referral?

Albert Park Medical Centre offers sessions for existing patients to obtain prescriptions for medications used in the treatment of stable medical conditions, and referrals for patients to access specialists for ongoing review of a condition that is already known to that specialist.

Due to their potentially harmful side effects and the complexity of the medical condition(s) for which they treat, the following medications will NOT be prescribed during prescription/referral sessions:

  • Opiates/narcotics and similar medications: eg codeine and codeine-containing products, pethidine, morphine, oxycodone (Endone), fentanyl (including Durogesic patches), hydromorphone, methadone, buprenorphine (including Norspan patches), ketamine
  • Benzodiazepines: eg diazepam (Valium, Antenex, Valpam), temazepam, oxazepam (Muralex, Serepax, Alepam), lorazepam (Ativan), alprazolam (Xanax), midazolam, nitrazepam (Alodorm, Mogadon), flunitrazepam (Hypnodorm)
  • Other sedative-hypnotic medications: eg zopiclone, zolpidem
  • Antipsychotic medications: eg quetiapine (Seroquel), olanzapine (Zyprexa)
  • Stimulant medications: eg phentermine (Duromine), dexamphetamine, lisdexamfetamine (Vyvanse), methylphenidate (Ritalin), modafinil (Modavigil), armodanifil (Nuvigil)

The above medications will require careful consideration in a dedicated appointment with your GP.

Moreover, the GP on duty deserves the right to decline any prescription/referral if s/he feels that the relevant medical issue(s) requires formal assessment in a dedicated appointment.

Prescription/Referral Sessions are available on Monday, Tuesday, Thursday and Friday 1.30-2.00pm. This is a walk-in and bulk-billed service, no appointment is necessary.

How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Is it possible to have telephone consultations?

Emergency phone calls will be forwarded directly to the Doctor; however it is unsafe to consult on an illness over the phone. In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the receptionist. If you require nursing advice you may be directed to an experienced practice nurse.

How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

How do I transfer my Medical records from my old practice/ doctors to this practice?

A transfer of medical records request letter will be provided to you after your first consult with the doctor. This can then be provided to your previous practice/ doctor.

Do I need to make an appointment for blood test?

As long as you have a pathology request form from your GP, you do not need to make an booking, just visit the practice and see the onsite pathology collectors.

I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.

I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter.

How do I make a complaint?

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the VIC Health Services Commissioner on 1300 582 113.